IntelliEdge: AI That Transforms Debt Recovery
The next generation of Debtrak — purpose-built AI that reduces call setup time, recommends the optimal action for every account, and automates routine contact. Enterprise-scale intelligence, not bolted-on AI features.
AI-Powered Intelligence
- LLM Account Summaries
- AI-generated comprehensive account summaries reduce call setup time. Agents see the full account story at a glance — payment history, contact attempts, arrangements, and risk signals — in one concise summary.
- Next Best Action Engine
- Intelligent recommendation engine suggesting the optimal contact strategy, call script, settlement offer, or escalation path for every account — based on historical data across 40M+ accounts.
- Predictive Analytics
- Propensity-to-pay scoring and dollar value prediction. Identify which accounts will self-cure, which need immediate contact, and where to focus your team's effort for maximum recovery.
- AI-Driven Call Scripts
- Dynamic script recommendations based on account context, debtor profile, and historical success patterns. Agents are guided through the conversation with the most effective approach for each scenario.
Proven at Enterprise Scale
- 40M+
- Accounts managed across all clients
- $2B+
- In debt recovered annually
- 1,500+
- Configurable functions
Platform Capabilities
- Voice AI Agent
- Automated voice agent handles routine outbound calls — payment reminders, arrangement confirmations, and initial contact attempts — freeing your collectors for complex negotiations.
- Low-Code Workflow Designer
- Drag-and-drop visual workflow builder lets operations teams create and modify collection strategies without developer involvement. Changes are live in minutes, not weeks.
- Omnichannel Engagement
- Reach debtors on their preferred channel — SMS, email, phone, WhatsApp, web portal, and Voice AI — with personalised communications that maintain your brand standards.
- Headless Architecture
- API-first design lets enterprise clients build entirely custom frontends connected to the IntelliEdge backend. One backend, multiple decoupled frontends — ideal for government and multi-agency environments.
- Debtor Self-Service Portal
- Mobile-responsive portal where debtors can view balances, set up payment arrangements, upload documents, and manage their accounts — reducing inbound call volume and improving recovery rates.
- Client Performance Portal
- Real-time performance monitoring and data exchange for your clients. Customisable dashboards showing collection rates, agent performance, and portfolio health at a glance.
Built for How Collections Really Works
IntelliEdge isn't an adapted CRM with AI bolted on. It's a complete rethinking of how collections technology should operate — built by a team with 20+ years of debt recovery expertise, serving government agencies, banks, insurers, and specialist DCAs across Australia, New Zealand, and Europe.
- Government
Whole-of-government debt recovery at scale. Tax, fines, benefit overpayments — with built-in ACCC compliance, IRAP-ready security, and data sovereignty guaranteed.
- Banking & Insurance
Consumer lending, insurance recoveries, and defaulted accounts managed at scale. ISO 27001 certified with predictive scoring that improves recovery rates while reducing complaint volumes.
- Collection Agencies
Multi-client portfolio management with configurable commission structures, automated workflows, and AI-driven prioritisation. Handle more accounts with fewer agents.
“We are proud to be a valued client of Debtrak. Debtrak gives us the scalability and flexibility to be responsive to our clients' various needs. It provides the full suite of features required for the debt collection lifecycle, from portfolio management right through to legal enforcement.”
See IntelliEdge in Action
Book a 15-minute demo to see how AI-powered debt collection transforms recovery outcomes for your organisation.