Debtrak’s support team offers global level 2 support and because the technology of Debtrak is new and widespread, being Microsoft based, support is always close at hand. In addition to Debtrak’s helpdesk support; clients can provide a lot of the support they need in-house. This includes report writing, importing data and data extraction. Debtrak provides tools whereby with some training in-house; employees can provide the support functions that agencies typically have had to outsource to more expensive consultants.
Debtrak will provide free support to Current Customers. A Current Customer is any customer who has purchased a New Licence in the last year or has a current Upgrade Licence from within the last year. This support provides assistance for problems with specific symptoms encountered where there is a reasonable expectation that the problems are caused by Debtrak products.
If you have a query or need advice on using Debtrak you can call the Customer Support Line or use the Customer Support Console. To use either you will need to purchase Support Credits at $140AUD per hour excluding taxes.